Terms & Conditions
We pride ourselves in offering stellar customer service and fast shipping response times. We ship orders listed in stock within 1 business day. If an item is not expected to ship within 2 business days we will notify you by email. Please remember, some items may be built to order or ship from the manufacturer direct. Shipments from manufacturers are typically processed within 1-2 business days. Most built to order items will have a lead time listed in the item descriptions. Most orders over $200 will have Free Shipping for the US 48 States only - some exclusions apply.
Our automated system updates tracking at the end of the business day. You will receive tracking information to the email given at checkout.
Expedited Shipping Services Available!
Next Day,Second Day Air, and other expedited services are available via email. Please inquire within with your address information, items to be ordered, and expedited shipping method you prefer and we can send you a quick quote.
Multiple Shipping Carriers and Distributors:
Top Gear Solutions uses a unique distribution system that chooses specific locations around the country to ensure your item is shipped from the nearest location of its destination. This allows us to keep our pricing low and our shipping costs even lower then the competition. It's possible your order even may ship directly from the manufacturer to save you time and money. With facilities around the country and distribution centers open to early hours in the morning to late in the day in different time zones we strive to get your orders out as soon as possible using the shortest method of transportation. Shipping carriers range from USPS, FED Ex, DHL and USPS. Other carriers may be used for large freight items.
In the off chance of a back order we will notify you as soon as possible. As a business with a focus on keeping the customer as a number one priority we will cancel orders automatically with a back order in excess of 30 days. This is for the customers protection. We don't want you to think we didn't ship an item out with such a large time frame from the original purchase date. Instead we will notify you when the item is back in stock and re-send you an invoice for purchasing. The last thing we want to do is hold onto your hard earned cash while you are waiting for back orders. Top Gear Solutions makes it easy to get the hardest parts.
Top Gear Solutions has a unique distribution, inventory, and shipping process; Because of that we are able to offer low low pricing. At times manufacturers and our distribution wholesalers change price unbeknownst to us. We do our very best to ensure accurate pricing. In the event that the price you purchased at is too low for us to sell at, we will kindly ask you to meet the difference so we can ship your item out. We understand that there may be a chance you wanted to order this item at this low low price and we apologize if the price has indeed changed and we did not make the appropriate changes in time. Service teams do work on a daily basis to ensure items are priced correctly so this is a rare occurrence. All coupon codes are valid at time of purchase only. Coupon codes are not eligible on previously sold items.
Price Matching Policy:
Top Gear Solutions offers price matching when comparing same items, part numbers and or options of certain products. Our price matching guarantee policy only covers advertised pricing from authorized dealers. In most cases we are able to price match any competitor, however, due to potential losses, Top Gear Solutions cannot always price match. Top Gear Solutions reserves the right to refuse price matching for any reason. This typically happens when businesses may have but not limited to, out dated pricing, typographical or erroneous prices.
Price Match 5% Bonus Back:
Allow us to price match a competing authorized dealer and we will discount your next order up to 5% or $25 (whichever is less). Price match opportunity must be from Authorized Dealers and the sale must be listed on their website currently. Buyers need to send us a link to the item and a screen shot of the items in your cart with shipping charges to the final destination included. Top Gear Solutions reserves the right to refuse price matching for any reason. This typically happens when businesses may have but not limited to, out dated pricing, typographical or erroneous prices.
Damaged Items in Shipment:
We ask you to please inspect all contents of your package upon delivery. Please report any damages on the day of receipt. We have the most recourse if we are notified immediately. Please do not wait weeks or months to tell us something was damaged in shipment. We give you 7 days from delivery to let us know if an item is damaged. Please take any relevant pictures of the box and or goods and forward them by email.
We ask that you inspect the contents of your package to ensure all items have been delivered. Please contact us upon receipt to notify us if there is a problem. If you are missing anything we will contact the appropriate channels to send you the missing items. Please do not wait weeks or months to tell us that something is missing, we will have no recourse at that time. We give you 3 days from delivery to let us know if items are missing.
Please contact us right away if an item is not fitting properly. Many times we may ask you to contact the manufacturer direct for further troubleshooting as they may be more qualified. In the case of an item being defective, we may ask you to contact the manufacturer directly to open a claim. In most cases the manufacturer prefer to work directly with the consumer to expedite the process.
Warranty claims are processed with the manufacturer direct. We can direct you to the manufacturer or we can work in conjunction with you and the manufacturer to process the warranty claim. In most instances working directly with the manufacturer is easier and more efficient. The buyer is responsible for all shipping costs to conduct a warranty claim. Warranty claims cover defective products and / or manufacturer defects. If a product is deemed abused, tampered or otherwise modified beyond normal usage a warranty can be voided. If an item is said to be defective substantial proof must be provided and/or in some instances the item may need to be sent back before we can process an exchange. Please see warranty guidelines for your specific product on the manufacturers site. Top Gear Solutions sells all products as is. Warranty eligibility and Terms is at the discretion of the Manufacturer.
We do our best to provide the actual product you are purchasing but please be aware some pictures may be generic in nature and may not represent your item exactly. Please ask before you buy if you have any concerns.
Vehicle Fitment / Item Descriptions:
Item descriptions may be generic in nature as well as their titles. We do our very best to ensure item descriptions and titles match your vehicles correctly. When in doubt please ask. With so many parts available for many different makes and models we want you to be sure this part fits your vehicle. Ask before you buy! We are not responsible for fitment if you don't ask us first. Please visit the manufacturers website for verification of fitment.
Want to return an item? We can help! As long as the item has never been installed, Brand New In the Box with original packaging we can take it back! (Some exceptions apply, please see below).
**DO NOT RETURN TO SENDER**
Returns must have an RMA and we must give you a specific return address, depending on the item. You will be instructed to write an RMA number on the box or put a specific RMA form in the box, depending.
If a product is "Returned to Sender" this will result in no refund as the return facility will not be receiving the package. Shipping charges are non refundable and if an item shipped with $0 / "Free Shipping" we still incurred a shipping cost and that will be deducted from your refund. Buyer is responsible for all shipping.
All returns regardless of reason are subject to a 20% Restocking Fee of the original purchase cost for qualified returns. A processing fee will be added to items returned with a sale price under $100.
Section 14 A1
The buyer has 30 days from original purchase to initiate a return RMA and forward tracking information to us. No refund will be given for products that arrive after 45 days from original purchase date. Returns will need to be sent through a carrier that provides tracking information. You must forward that tracking information to us on the day you return. This is for your protection as well as ours. Returns received after 45 days will not be honored. Failure to follow the return instructions correctly may result in no refund given.
Section 14 A2
Returns We Cannot Accept:
We are sorry but we cannot accept returns on any electronic tunes, other electronics, wheel packages, large freight, special order, custom order, built to order, large freight items, turbo kits (carbon fiber hoods/trunks/exhaust systems) and lighting. No exceptions. We cannot accept returns on discontinued items.
We cannot accept any used, previously installed, or damaged items. If an item is sent back to us used, previously installed and/or damaged it is now the property of Top Gear Solutions and no refund will be sent. Items must be in new condition, original packaging, never installed, never used. We cannot resell used parts thus the return policy is only good for new items only. We have the right to refuse a return/exchange claim for any reason.
Section 14 B
After the return is processed it may be take several business days for your financial institution to clear that refund to your account. Please note as of 5/1/2019 all refunds through Paypal will be subject to a 3% (4.5% on International payments) processing fee. This fee is to cover the credit card fees that Paypal now keeps as their new policy for all refunds.
Where is my refund?
If we initiated a refund to you it's processed right away on our end. However, your financial institution (Bank, Credit Card Company AND/OR Paypal) can delay this process back into your account. Please do not contact us about where your refund is. Instead please contact the financial merchant used to process your payment. (Paypal, Bank, AND/OR Credit Card Company) They will have access to your financial information and tell you why they are delaying the process. As mentioned previously returns processing can take up to 5 business days from when we originally receive it and your bank institution may take between 1-7 days to process that refund to you.
Have to Cancel?
We understand! We've made canceling easy! Send a representative an email about your order and ask if its eligible for cancellation. In some cases orders are processed and have shipped within one hour of the order receipt. Once an item has been processed and on a pallet for shipping it cannot be canceled. If you need to return an item, please contact us for an RMA and instructions.
If your item has already generated tracking or if an item has shipped the order cannot be canceled as it's either already in transit or on pallet for transit. At times we may not have tracking information or tracking information is not updating at the time of cancellation, however, that does not mean the item has not shipped, it simply means the item has not scanned through a sort facility of the carrier. Due to the expedited process of orders we can process orders within minutes of you placing an order.
Some items, such as Special Order / Custom Order / Built to Order may incur cancellation fees up to 20%.
Once you have completed the checkout process you have elected to complete payment with us in full. All orders made on our site are billed immediately at the time of checkout. We mention this because some people have wondered why they were billed immediately by their bank and that is because once you checkout, you pay us in full.
Right to Cancel / Refuse Order:
Top Gear Solutions has the right to cancel and refuse an order at anytime. It can be due to, but not limited to, the followings:
- An item has been discontinued and no longer in production
- We are unable to confirm your payment
- The identification of a pricing or product description error
-We identity substantial risks of a shipping loss at the destination
-Shipping Address does not match Billing Address
-Options were not selected correctly or left blank
-We will refund payment in full if an order is refused
-Unable to verify shipping address with carrier
Disputes and Chargebacks:
Due to the increase in fraudulent orders and scams; Any intentional or unintentional disputes or chargebacks will automatically deny any returns. If you have a problem with your order or item please contact us first to resolve the matter. If a chargeback or dispute takes place you will be billed directly for all charge back fees that we incur as well as the highest allowable interest by state law as well as the cost of the items and shipping costs. If payment is not received within 30 days of confirmed receipt of that bill, your account will be forwarded for legal collections. Any attempts to avoid paying for the shipping charges of an order that you placed or any attempt to avoid paying restocking fees associated with a return will be considered theft and fraud. Fees that you can incur by filing a dispute / claim / chargeback incur but not limited to direct bill fee, restocking fee, paypal dispute fee, charge back fee, maximum allowable interest by state law. If your account goes past due we will simply relay your account for legal collections.
Please contact us to discuss any issues before filing chargebacks and disputes.
Top Gear Solutions has the right to peruse for any loss of sales, loss of reputation or slandering of our name by written reviews. We will peruse legal recourse to the fullest extent if we find negative remarks about our company that can lead to a loss of sales, loss of reputation or similar.
As an E-store we do not have a retail storefront available to the public therefore we do not post a public address to the end consumer. We utilize multiple warehouses, distribution centers, and manufacturers around the world to get you the parts fast and priced competitively. We are a licensed business out of the state of New Jersey.
NJ Sales Tax will be applied to all orders where customers reside in the state of NJ. In the off chance an item ships from a manufacturer directly via drop shop, sales tax may be incurred to complete the transaction if you reside in the state in which the manufacturer resides. We will contact you via email for the remainder owed.
California Emissions Disclaimer:
Due to increasing regulations and guideline set forth from the State of California we cannot ship any items that are not C.A.R.B Exempt and or any items that may tamper with vehicle emissions. Your order will automatically be refunded and canceled if you purchase a product that is not approved for resale in CA. Race only Shipping/Handling fee is to cover the cost for us to ship the package to an outside facility on the east coast and the cost to ship to package to a resident of CA.
Catless Downpipes / Emissions Tampering Acceptance:
By checking out on our website you've agreed that any purchases that may remove, defeat or alter your vehicles emissions controls is strictly for off-road or race use only and is compliant with your state laws.
Unless explicitly stated otherwise, all products sold by Top Gear Solutions are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including
recreational off- road use, may be in violation of local, state, and Federal laws. Top Gear Solutions does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer.
Top Gear Solutions is not liable for any damages indirect or directly from the use of our coding services. There is no warranty expressed or implied. Buyer assumes all responsibility. All coding purchases are final, nonrefundable and non-transferable. Top Gear Solutions as the right to refuse, cancel or terminate all agreements without notice.
Due to the increase of fraudulent orders and risk we can only ship to United States, Canada, Puerto Rico and United Kingdom with an exception of a few other countries. We apologize for any inconvenience.
We accept Paypal only and your address must be Confirmed in Paypal. If it is not confirmed once payment is received it will be canceled and refunded automatically.
If you are using a freight forwarding address, be sure this address is confirmed with Paypal otherwise we will not be able to process the order due to potential fraud risks.
Consequently all orders outside of the US states may be subject to additional brokerage fees and customs fees at the discretion of your country. We do not include these brokerage fees or custom duties or taxes in our invoice.
As the receiver you are responsible for knowing and understanding these potential fees and you should contact your local customs department for more information. We are not responsible for any excess duties or fees you may incur.
Shipping time estimates are only that, estimates, we are not responsible for any delays from the carrier or customs in your country. Typically most international orders are received within 10 business of shipment, however, we've seen delays of up to 6 weeks or more which are out of our control. Please plan accordingly. At times tracking information may not update once it leaves a US based sort facility. Once it leaves the country, tracking may not update at all or only show when the item is delivered. If you have a preference for an international carrier please request one in advance; Otherwise, we will use the least expensive option at the time.
Not all international orders will qualify for certain promotions, coupons and sale prices. An International fee may be applied to your order of up to 3.5% to cover the extra cost we incur for processing an international payment. Please inquire within for more information.
The end user is responsible for reading and understanding all aspects of the terms of agreement. These terms can change at any time.
Top Gear Solutions Team