Terms & Conditions
We pride ourselves in offering stellar customer service, knowledgeable staff and fast shipping response times. We ship orders listed on our website as "Guaranteed in Stock" within 1-2 Business Days and all other items ship on average within 1-5 Business Days. If your order is time sensitive we encourage you to contact us before ordering. Some of our manufacturers and suppliers are still behind due the affects of COVID-19. Please check the description of your items as some may have lead times remarked in notes.
Our automated system updates tracking at the end of the business day. You will receive tracking information to the email given at checkout. Tracking information will provide updates to you as the item is in transit including Estimated Delivery Dates.
Multiple Shipping Carriers and Distributors:
Top Gear Solutions uses a unique distribution system that chooses specific locations around the country to ensure your item is shipped from the nearest location of its destination. This allows us to keep our pricing low and our shipping costs even lower then the competition. It's possible your order even may ship directly from the manufacturer. With facilities around the country and distribution centers open to early hours in the morning to late in the day in different time zones we strive to get your orders out as soon as possible using the shortest method of transportation. Shipping carriers range from USPS, FED Ex, DHL and USPS. Other carriers may be used for large freight items.
Top Gear Solutions offers price matching when comparing same items, part numbers and or options of certain products. Our price matching guarantee policy only covers advertised pricing from authorized dealers. In most cases we are able to price match any competitor, however, due to potential losses, Top Gear Solutions cannot always price match. Top Gear Solutions reserves the right to refuse price matching for any reason. This typically happens when businesses may have but not limited to, out dated pricing, typographical or erroneous prices.
Allow us to price match a competing authorized dealer and we will give you a store credit of up to $25 for your next purchase. Price match opportunity must be from Authorized Dealers and the sale must be listed on their website currently. Buyers need to send us a link to the item and a screen shot of the items in your cart with shipping charges to the final destination included. Top Gear Solutions reserves the right to refuse price matching for any reason. This typically happens when businesses may have but not limited to, out dated pricing, typographical or erroneous prices.
Damaged/Missing Items in Shipment:
We ask you to please inspect all contents of your package upon delivery. Please report any damages they day your items are received.
Please contact us right away if an item is not fitting properly. Many times we may ask you to contact the manufacturer direct for further troubleshooting as they may be more qualified. In most cases the manufacturer prefer to work directly with the consumer.
Warranty claims are processed with the respective manufacturer. You may contact us for information on how to contact the manufacturer to submit a warranty claim. Please see warranty guidelines for your specific product on the manufacturers site. Top Gear Solutions sells all products as is. Warranty eligibility and Terms is at the discretion of the Manufacturer.
Vehicle Fitment / Item Descriptions:
Item descriptions may be generic in nature as well as their titles. We do our very best to ensure item descriptions and titles match your vehicles correctly. When in doubt please ask.
Returns & Exchange Policy
We Offer 30 Day Returns and Free Exchanges!
Want to return an item? We can help! As long as the item has never been installed, Brand New In the Box with original packaging we can take it back! (Some exceptions apply, please see below).
**DO NOT RETURN TO SENDER **
Returns must have an RMA and we must give you a specific return address, depending on the item. You will be instructed to write an RMA number on the box or put a specific RMA form in the box, depending.
If a product is "Returned to Sender" this will result in no refund as the return facility will not be receiving the package. Shipping charges are non refundable. If an item shipped with $0 / "Free Shipping" the actual shipping cost incurred will be deducted from your refund.
If you are exchanging for a similar or like item, there is no restocking fee. All returns (without exchange) are subject to a 25% Restocking Fee of the original purchase price.
Section 9 A1
The buyer has 30 days from original purchase to initiate a return RMA. Returns will need to be sent through a carrier that provides tracking information. You will be asked to forward tracking information once your return has shipped. Exchanges must be made within 30 days from Original Purchase.
Section 9 A2
Returns We Cannot Accept:
Electronic tunes (JB4 JB+ BM3 Cobb AP, ETC), other electronics, wheel packages, special order, custom order, built to order, turbo kits, Large Freight (carbon fiber hoods/trunks/exhaust systems). We cannot accept returns on discontinued items.
We cannot accept any used, previously installed, or damaged items.
After the return is processed it may be take several business days for your financial institution to clear that refund to your account. The bank Merchant can take up to 5-10 Business days to clear any refunds back to your account.
Cancelling an Order:
We offer 100% Store Credit with any cancellation. If a refund is requested upon cancellation a 5% Credit Card Processing Fee will apply to all orders canceled to cover the Transaction Fees and Fraud Services Fees incurred. Some items, such as Turbo Kits, Special Order / Custom Order / Built to Order item(s) may incur cancellation fees up to 20%.
Once you have completed the checkout process you have elected to complete payment with us in full. All orders made on our site are billed immediately at the time of checkout.
Right to Cancel / Refuse Order:
Top Gear Solutions has the right to cancel and refuse an order at anytime. It can be due to, but not limited to, the followings:
- An item has been discontinued and no longer in production
- We are unable to confirm your payment
- The identification of a pricing or product description error
-We identity substantial risks of a shipping loss at the destination
-Shipping Address does not match Billing Address
-Options were not selected correctly or left blank
-Unable to verify shipping address with carrier
We are a licensed business out of the state of New Jersey, USA.
NJ Sales Tax will be applied to all orders where customers reside in the state of NJ. Sales Taxes may apply in other states.
California Emissions Disclaimer:
Due to increasing regulations and guideline set forth from the State of California we cannot ship any items that are not C.A.R.B Exempt and or any items that may tamper with vehicle emissions. Your order will automatically be refunded and canceled if you purchase a product that is not approved for resale in CA. https://www.p65warnings.ca.gov/
For products and usage that qualify we have Race Only options in some listings. The buyer is aware and agrees that these products will only be used for Race Only purposes and never on public roadways.
Emissions Tampering Acceptance:
By checking out on our website you've agreed that any purchases that may remove, defeat or alter your vehicles emissions controls is strictly for off-road or race use only and is compliant with your state laws. Top Gear Solutions has no liability in how the end user utilizes their purchase.
Unless explicitly stated otherwise, all products sold by Top Gear Solutions are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including
recreational off- road use, may be in violation of local, state, and Federal laws. Top Gear Solutions does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer.
Top Gear Solutions is not liable for any damages indirect or directly from the use of our coding services. There is no warranty expressed or implied. Buyer assumes all responsibility. All coding purchases are final, nonrefundable and non-transferable. Top Gear Solutions as the right to refuse, cancel or terminate all agreements without notice.
The end user is responsible for reading and understanding all aspects of the terms of agreement. These terms can change at any time.
-Top Gear Solutions
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